Enrichment Provider Forms & FAQS
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      1. Togetherhood Enrichment Provider Hub
      2. Enrichment Provider Forms & FAQS

      Payments Dashboard

      This guide is designed to help you navigate the payment process with Togetherhood, ensuring smooth and timely transactions. From setting up your account to tracking payments and resolving issues, this playbook provides step-by-step instructions.

      Onboarding on Payments Dashboard

      The Payments Onboarding is the second part of your onboarding to Togetherhood and it will allow you to set your information to receive payments. Once the teaching profile is approved by our Talent Acquisition team you will be automatically added to our payments hub, run by our payments partner Tipalti:

      • Payments Setup E-mail

        1. As the first step of our Payments Onboarding you will receive an email titled "Welcome to Togetherhood, ! Here are the next steps." from “info@togetherhood.us”. This email contains a link for you to access the Payments tab on your Togetherhood Dashboard.
        2. Check your spam or junk folders if you cannot locate this email.
        3. Please contact our provider support at info@togetherhood.us for troubleshooting.

      • Payments Dashboard First Access
        1. First Access Log In
          - Click the activation link in the email to navigate to the login page under the Payments tab on your Togetherhood Dashboard.
          - Enter your email address and create a password following these requirements:
                       - At least 8 characters
                       - Includes letters, numbers, and special symbols
                       - After setting up your password, log in to access the Payments hub.
        2. Two Factor Authentication (2FA)
          - You are required to enable 2FA for security purposes using SMS.
          - Follow the step-by-step instructions to link your chosen device.
        3. During future logins, you will be prompted to enter a verification code sent to your device.

      • Account Setup
        1. Navigate to the "Profile" section in the dashboard
        2. Under the “Address” fill in your complete address, ensuring accuracy:
          • Type: Individual or Company
          • Contact Email
          • Phone Number
          • First/Middle/Last Name (Make sure to use the name registered on your bank account)
          • Street Address
          • City
          • ZIP
          • Country
          • State
          • Preferred Name (Choose your social name or how you would like us to address you in our email communications)
        3. Confirm all fields to avoid payment processing issues and click “Next 
        4. Under “Payment method” complete your banking information
          • Name on Account 
          • Bank Name
          • Account Number
          • Routing Number (9 digit ABA bank routing number)
          • Account type (Checking or Savings)
        5. Ensure all information is accurate to avoid payment delays then Save your information and click “Next”
        6. Under “Tax Forms” complete Tipalti’s form generator for creating ans signing your W9 form
        7. Review all details carefully to ensure compliance with tax regulations and complete your set up by clicking “Next.
        8. Once you are done your profile will be ready to get paid by Togetherhood


      Account Update

      At any moment you will be able to access the “Payments” tab and review or edit your information:

      1. View and update your profile information
        1. Log in to Tipalti Payer Hub under the “Payments” tab on your Togetherhood Dashboard
        2. Use the “Next” and “Back” buttons To navigate the info tabs: “Address”, “Payment Method”, and “Tax Form”
        3. Click “Edit” if you want to update any information
        4. Save changes to ensure your account remains current.

      1. Tax Form Update

      For security and compliance reasons, your tax forms have an expiration date and we will automatically remind you to update the form once it is about to expire.

      1. You will receive an e-mail notification regarding the expiration
      2. Log in to Tipalti Payer Hub under the “Payments” tab on your Togetherhood Dashboard
      3. Access “Account” > “Tax From”
      4. Update your W9 information

      Invoice History

      At any moment you will be able to access the “Invoices History” tab to keep track of all invoices. The invoices are automatically generated by Togetherhood at every payment cycle:


      • Accessing Togetherhood Invoices
        1. On the “Invoice History” tab you have access to your Togetherhood invoices summary table, with the invoice’s main information:
          • Invoice number (Invoice Tracking Number)
          • Description (Payment Cycle linked to that invoice)
          • Invoice date (Date in which the invoice was issued)
          • Amount (Amount to be paid on the invoice)
          • Due date (Invoice’s due date)
          • Payment date (Date in which the invoice was paid)
          • Status (current Status of that invoice)
            • Pending: Submitted but awaiting review.
            • Approved: Verified and scheduled for payment.
            • Scheduled: Invoice was sent to payment.
            • Paid: Payment has been completed.
        2. Use filters (<>) to locate specific invoices

      • Download invoice PDF for your records.

      To have access to the line description of each class and reimbursement paid in that invoice you can access the Invoice file itself.

      1. Select the desired invoice from the list.
      2. Click the "Download PDF" button located on the invoice’s line to save a copy for your records.

      • Disputes and Doubts
      1. For any found discrepancies, contact "Provider Support" at info@togetherhood.us



      Payments History

      • Viewing and Exporting Payment Records
      1. Go to the "Payments History" tab to access the payments summary table
      2. Review all completed and pending payments.
            •  Approval date (Date in which the payment was approved)
            • Amount Submitted (Amount paid)
            • Payment Method (We only pay through ACH)
            • Status (current Status of that Payment)
      3. Click on “Approval Date” to filter by payment date
      4. Click on “Download Confirmation” to download a specific payment record
      5. Or click "Export to Excel" to download a CSV file for your financial tracking.

      • Track payment progress in real-time:
          • Scheduled: Payment is scheduled for processing.
          • Submitted: Payment has been initiated but not yet completed.
          • Paid: Payment has been successfully completed.
          • Deferred: Payment has been delayed or postponed due to missing or wrong payment information


      Email Communication

      To ensure convenience and transparency, Togetherhood maintains clear and continuous communication regarding all aspects of your payments. All payment-related emails are sent through payments@togetherhood.us.


      Important: Make sure to enable this email address in your inbox or check your spam folder if you are not receiving updates.


      Types of Emails You Will Receive

        1. New Invoice: Notification of a new invoice generated for your payment cycle and to be accessed on your payments hub.
        2. Payment Scheduled: Confirmation that your payment has been scheduled.
        3. Payment Submitted: Notification that your payment has been initiated and is being processed.
        4. Payment Processed: Confirmation that your payment has been successfully completed.
        5. Information Needed for Payment Completion: Request for additional details or corrections to proceed with payment.
        6. Payment Deferred Due to Missing/Wrong Information: Notification of a delay caused by incomplete or incorrect information.
        7. Personal Info or Banking Account Update: Confirmation of updates made to your personal or banking details.
        8. 2FA Reset: Notification regarding a reset of your two-factor authentication setup.


      Payments FAQ 

      General Questions

        1. What is Tipalti?

      Tipalti is a global payments platform that automates and simplifies payment processes, ensuring secure, compliant, and timely transactions.

        1. How do I access the Payment Hub?

      The payments hub can be accessed on your Togetherhood Dashboard under the “Payments” tab.


      Payment Questions

        1. What is the payment schedule?

      Payments are made twice a month:

        • 15th of the month: Covers classes held between the 23rd of the previous month and the 8th of the current month.
        • Last day of the month: Covers classes held between the 9th and 22nd of the current month.

      If the payment date falls on a holiday or weekend, payments will be processed on the previous business day.

      Please note: Togetherhood does not issue advance payments under any circumstances. Payments are only made for completed classes and approved reimbursements within the scheduled payment cycles.

        1. How can I file for reimbursement?

      Reimbursement requests must be submitted through the designated Reimbursement form. Reimbursements will be included in the applicable payment cycle, provided the form is submitted by 8:00 PM on the last day of the cycle.

        1. What should I do if my payment is delayed?

      Delayed payments may occur due to missing or incorrect information. Ensure all profile details are accurate and up-to-date. For further assistance, contact info@togetherhood.us.

        1. How can I track my payment status?

      Use the Payments History tab to view real-time statuses:

        • Scheduled: Payment is scheduled for processing.
        • Submitted: Payment has been initiated but not completed.
        • Paid: Payment has been successfully completed.
        • Deferred: Payment has been delayed due to incomplete or incorrect information.

      Tax Form Questions

        1. Do I need to update my tax form?

      Tax forms have an expiration date. We will send you a reminder an update is required.

        1. Can I change the details on my W-9 form?

      Yes, you can submit a new tax form by navigating to the “Account” > “Tax Forms” section under the Payments tab.

        1. What happens if I fail to submit a valid tax form?

      Payments may be delayed or withheld if your tax form is missing or invalid. Ensure all tax documents are complete and accurate.


      Security Questions

        1. Is two-factor authentication mandatory?

      Yes, 2FA is required to ensure account security and prevent unauthorized access.

        1. What should I do if I lose access to my 2FA device?

      Contact Provider Support at info@togetherhood.us to reset your 2FA settings.


      Dispute and Contact Questions

        1. How can I dispute an invoice?

      Disputes should be submitted to info@togetherhood.us as a reply to the invoice confirmation email.

        1. How can I reach customer support?

      For any issues, contact Provider Support at info@togetherhood.us. For urgent matters, check the Togetherhood Dashboard for additional support options.

        1. What should I do if I don’t receive payment-related emails?

      Ensure emails from payments@togetherhood.us are not blocked and check your spam or junk folders. Update your email settings if needed.